FAQ

FAQ2023-07-08T17:53:07+08:00
How can you find us ?2023-07-09T17:50:39+08:00

You can approach us via Email, Phone or Whatsapp.

Email:
info@tasper.com.hk (General)
retail@tasper.com.hk (Retail)
sales55@tasper.com.hk (Quotation)

Phone: (852) 2624-7028

Whatsapp: (852) 6891-9098

Which kinds of payments we accept ?2023-07-09T17:52:03+08:00

We accept Credit Cards and Bank Transfer

3 days Product Return Protection2023-07-09T17:52:48+08:00

If you change your mind within 7 days after receiving the purchased product, you can return the product for no reason*

*The product must be in an unopened package status
*Does not include software, computer combination, and machine combination
*Does not include ordered products

Free exchange on the 14th days2023-07-09T17:53:21+08:00

Within 14 days from receipt of the purchased product, if there is a quality problem, we will provide you with a free replacement. Please contact us with the order number to complete the exchange service with our staffs.


Please note that product appearance damage does not apply to this service

*All packaging/accessories are required for returned products

* Products that have applied for agent maintenance will not be able to apply for free exchange service

Credit Card2023-07-09T17:53:54+08:00

We accept Visa and Master Card payments.

If you use Credit Card payments, we will charge 3.5%  handling fee.

Do you have a store?2023-07-09T17:54:25+08:00

Our Company does not provide the store. We only have an online shop.

Do you provide instalment services ?2023-07-09T17:55:02+08:00

Sorry. Our company cannot provide instalment services for buying products.

Our Office Working Time2023-07-09T17:55:35+08:00

Monday to Friday 10:00 am – 6:00 pm

Our Office Address2023-07-09T17:56:14+08:00

Unit 913, 9/F, Asia Trade Centre, 79 Lei Muk Road, Kwai Chung, New Territories

Delivery Fee2023-07-09T17:57:15+08:00

Most of the products above are free to delivery if purchase amount is at least HK $500.

Delivery Location2023-07-09T17:57:49+08:00

We only deliver for Hong Kong location. Some faraway locations need additional fee. If customers need delivery service for distant location please contact us first then additional fee will be included.

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